The 2020 WVLS Adult Services Workshop will be held virtually on Tuesday, November 17 from 10 a.m. – 12 p.m. The theme is “Serving All Adults: Dementia Friendly Business Training   & Customer Service in the Library.”

 Scott Seeger and Meagan Fandrey of the Aging and Disability   Resource Center of Central Wisconsin (ADRC-CW) will provide   Dementia Friendly Business Training with an emphasis on   customer service and inclusivity in the library.

  • Receive the Dementia Friendly Business training. Libraries may earn a Dementia Friendly Business designation via this training.

  • Leave with an understanding of services provided by ADRC county locations.

  • Work through library specific customer service scenarios.

The ADRC-CW works to provide peace of mind and quality of life to individuals and families through access to resources.

Please register for this workshop ahead of time. Contact Anne Hamland at , if you have questions.